Welcome to the maintenance service from Gamezawy! We offer comprehensive maintenance services in addition to offline packages for PlayStation and Xbox devices. Please read the following rules carefully to ensure a smooth and transparent experience.

1. Device Delivery for Maintenance and Offline Packages

• Offline packages are treated under the same terms and conditions as maintenance.
• A detailed description of the issue or required service must be provided upon device delivery.
• Devices are initially inspected to determine estimated costs and time before proceeding.
• Xbox packages: Work is completed and delivered within 2 business days.
• PlayStation packages: Work may take up to 4 business days.

2. Maintenance Time and Scheduling

• Maintenance time starts from the first business day after receiving the device.
• The client will be informed in advance of the estimated time required to complete the maintenance.
• Time may vary after inspection based on the nature of the discovered issues, and the client will be updated accordingly.

3. Initial Costs and Potential Changes

• An initial cost estimate is provided, covering problem diagnosis and required maintenance.
• Occasionally, additional issues related to the initial problem may be discovered after starting repairs.
• These additional issues will be fixed to ensure the device functions correctly, and the client will be informed of the new costs after completion.
• This is the only exception where costs may differ from the initial estimate.

4. Device Collection and Delays

• The client will be contacted upon completion of maintenance, and the device should be collected within 7 business days from the notification date.
• Failure to collect the device within 30 days will result in additional storage fees.
• If the device remains uncollected for more than 60 days, it will be considered abandoned and subject to disposal without compensation.

5. Maintenance Warranty

• We provide a maintenance warranty for 30 days from the collection date.
• The warranty covers only the repaired issue and does not include new problems.

6. Communication Policy

• Please provide the following details when delivering the device:
  • Full Name
  • Email Address
  • Mobile Number
• Ensure the accuracy of these details and inform us of any changes to facilitate smooth communication.