.svg)
Enjoy Shopping on Gamezawy.com with These Amazing Return Policy Benefits:
- 14-Day Return Window: You have 14 days to submit a return request after your order is delivered.
- Easy and Free Returns: You can return any product you purchased, and we will cover the shipping costs for the return.
- Authenticity Guarantee: If the product you purchased is found to be counterfeit, you will receive a full refund along with any paid shipping fees.
- Opened or used products can only be returned if they are defective.
- Returns are not applicable to digital products.
- For more information, please contact us via email: [email protected].
How Does the Return Policy Work?
If you encounter any issues after receiving the product, please contact us via email at [email protected] with your order number and full details. We will get back to you as soon as possible.
Timeline for Return and Refund Process:
| Process | Timeframe |
|---|---|
| Submitting a Return Request | Within 14 days of receiving the product |
| Product Evaluation | 3-5 business days |
| Refund (Credit Cards) | 14 business days after approval |
| Refund (Cash on Delivery or Direct Transfer) | 7 business days via direct transfer |
Frequently Asked Questions (FAQs):
I received a damaged/defective product. Can I get a refund?
If you receive a damaged or defective product, you can return it in its original condition with the original packaging within 30 days of receipt. Upon receiving the returned product, we will inspect it, and if found defective or damaged, we will process the refund along with any incurred shipping fees within one week of the return request.
I received the wrong product. How can I return it?
If you received the wrong product, you can return it in its original condition with the original packaging. Once we receive the returned product, we will process the refund and provide free return shipping within 14 days.
When is a return not possible?
- If the return request is submitted after the 14-day window from delivery.
- If the product is used, damaged, or not in the same condition as received.
- Digital products such as prepaid codes, game accounts, subscriptions, and all digital codes.
- Products with tampered or missing serial numbers.
- Any missing items from the package, including price tags, labels, original packaging, free items, and accessories.
What products cannot be returned?
Digital products such as prepaid codes, game accounts, subscriptions, and all digital codes.
How can I exchange a product instead of a refund?
If you wish to exchange a product instead of receiving a refund, please contact us, and we will provide the replacement product (if available) within 7 days of receiving the returned item.
Transparency:
We are committed to offering a fair and transparent return and refund policy to ensure customer satisfaction. We strive to process return and refund requests as quickly as possible and with reasonable costs for everyone.
Contact Customer Support:
You can reach us through the following channels:
- Call our dedicated customer service line daily from 2 PM to 10 PM.
- Send messages via WhatsApp or social media channels, all details are available on our official website.
Additional Notes:
Products sold during promotional periods are subject to the same return and refund policies mentioned above.
If the original packaging is lost, the product can only be returned if unopened, in its original condition, and includes all labels and barcodes.
If the product is shipped by the customer, and the reason for return is due to our error, we will refund the shipping fees. If the reason is personal, the customer bears the shipping costs, and only the product value will be refunded if eligible for return.
Please review the Gamezawy User Guide
Please review our Privacy Policy